WEbinar

Transforming Client Services and Advisors’ Workflow Using AI With Mark Gilbert

Mark Gilbert, Co-founder and CEO of Zocks, discussed how advisors are changing how they work with AI on "The Customer Wins" podcast.

  • [2:10] Mark Gilbert discusses how Zocks helps financial advisors automate time-consuming tasks
  • [6:24] How executive attitudes toward advisor support technology have evolved
  • [9:09] Managing the unpredictability of AI models in real-world applications
  • [10:09] Techniques Zocks uses to ensure AI-generated data is accurate and auditable
  • [13:27] Bridging client conversations with structured backend systems in financial services
  • [15:04] Mark talks about prioritizing real advisor needs over trendy AI features
  • [18:55] Key differences in building an AI-first company versus traditional software firms
  • [21:54] Challenges of encouraging AI adoption internally and among clients
  • [25:13] The role of venture capital in AI-driven company growth
PRESENTED BY
Zocks
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Speakers
Mark Gilbert
Co-Founder & CEO, Zocks